Product FAQs

Discontinued – Nelsons Pure & Clear acne care products have, unfortunately, been discontinued in the United States. If you have any questions, please contact us at 1-800-319-9151 (choose option 2) or CustomerServiceUSA@nelsons.net.

Q: Can I use the products to take off eye make-up? 
A: As with most facial skin care products, it is always better to take off eye make up with products which have been specifically formulated for use on the delicate eye area.

Q: Have the products been skin tested? 
A: Yes, the entire range has been dermatologically tested.

Q: Has the range been tested on animals?
A: 
Absolutely not. None of the Nelsons Pure & Clear products have been tested on animals.  We also ensure that we do not use any endangered plant species within the ingredients.

Q: Does Nelsons have a satisfaction guarantee?
A: Yes.  If you are not satisfied with Nelsons products for whatever reason, simply take the product back to the store with your receipt for a full refund.